How We Treat Your Personal Information
“Personal data” relates to any information relating to an identified or identifiable individual. We are committed to ensure the protection of your personal data and your privacy. As a result, we safeguard the information you supply and we collect about you, and only use your personal data in compliance with applicable privacy laws, and more in particular the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
We have taken measures to ensure that your personal data are protected from unauthorised access, deletion or modification. We will make reasonable efforts to ensure that your privacy interests are protected in accordance with applicable law and best practices.
2. Submitting Personal Data through and Becoming a Registered User of the IP Metro Services
We collect personal data when you are using the IP Metro Services, and – in particular – when you report certain (online) sources to us, this in order to enable us to verify whether or not the information contained in your report is accurate, up-to-date and made in good faith. Data we collect in this process may include your name, first name, your postal and e-mail address, your telephone number, email address, your company and your function.
We also collect and process data gathered through your use of our web site (browsing). These data may include the date and hour of your visit (timestamp), the type of browser you use, your IP address, and the pages visited, as well as data related to the type of files you download from our Web site.
3. Your Rights
Pursuant to the Belgian law of GDPR, you are entitled to access your personal data, as collected and processed by us, and to obtain the modification or deletion of the data if the data are incorrect or unnecessary for the purposes for which the data were collected. Please get in touch with us through our Contact page to exercise such rights.
You may at any time request us to update or modify Your personal information You provided to us in connection with Your use of the IP Metro Services by submitting a request through our Contacts page.
5. Automatic Deletion and Right to be Forgotten
Unless agreed upon otherwise, for instance in the conjunction of a commercial arrangement or relationship between You (or the company or organization You represent) and IP Metro, any personal information that is collected through the Website or the IP Metro Services will be automatically deleted after a period of one year following your submission, or if such data is no longer needed or required for Us to perform the IP Metro Services (whichever is the shortest).
In addition, if you would like us to delete Your personal information, please submit a request through our Contacts page.
6. Sharing and Disclosing Personal Information through the IP Metro Services
We collect information You provide directly to us when using the IP Metro Services. This personal information includes, but is not limited to, your name, contact details and public on line profile information from social media services indicated by You. We also may collect other personal data that has been stored on systems or in relation to third party services that are directly connected to or being used by the IP Metro Services.
You acknowledge and accept that, by using the IP Metro Services, IP Metro may disclose and/or share Your information at Your direction in connection with Your use of the IP Metro Services, including if we notify You through the IP Metro Services that certain information You provide will be shared in a particular manner and You provide this information.
We only use Your personal information that we collect through the Website to provide, maintain and improve the IP Metro Services and, as the case may be, to engage in a commercial relationship with You or the company or organization You are representing. Furthermore, IP Metro may use Your personal information to send You information about the IP Metro Services, such as technical notices and administrative messages about the IP Metro Services, responses to Your comments or questions, news and information we think will be of interest to You, etc. If You would no longer be interested in receiving or using certain information, You can unsubscribe following the instructions in those communications. We may still send You non-promotional communications, such as messages about Your account or our ongoing business relation (if any).
Apart from the technical operators set out below, Your personal data will only be disclosed to authorised persons within IP Metro.
Furthermore, although the IP Metro Services are being offered by IP Metro, we are also relying on various third party service providers in various countries in view of providing, maintaining and improving the IP Metro Services and the use that is made thereof. These companies include hosting and telecommunications companies with whom IP Metro may or may not have direct contractual relationships, but who may perform essential technical functions in order for the IP Metro Services to be rendered. In order to achieve this objective, You acknowledge and accept that IP Metro may provide Your private personal information to such service providers, who are in any case only entitled to process such information for the operation of this Website.
We may share Your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing or acquisition of all or a portion of our business to another company. We also may share Your personal information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation, or if we believe Your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of us or others.
Although the automatic deletion of any information You have provided in connection with Your use of the IP Metro Services following the closing of the timeframe within which the IP Metro Services are active, based on Your location, is a key feature of the IP Metro Services, You expressly acknowledge and accept that we automatically record information created, shared or published by and in accordance with Your use of the IP Metro Services (“Logs”). By way of such Logs, we keep track of personal and non-personal information such as but not limited to Your IP address, operating system, other users to or with whom You have provided or exchanged information, location, Your mobile carrier(s), device and application IDs, etc.
We may use information about You to personalize and improve the IP Metro Services and provide content or features that match user profiles or interests and to monitor and analyze trends, usage and activities in connection with the IP Metro Services. In doing so, we use various technologies to collect information, and this may include sending cookies to Your computer or device.
Cookies are small data files stored in device memory that help us to improve the IP Metro Services and Your experience, see which areas and features of the IP Metro Services are popular and count visits. IP Metro is using both Functional cookies and Analytics cookies.
Functional cookies are essential for the use of our websites, store amongst others user preferences, and are not shared with third parties. Analytics cookies help us improve our site by providing us with information about how users interact with our websites such as the number of visitors to the website, the pages they visit and the length of time spent on the website. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
You may change your browser settings to delete and block cookies. To find out how, visit www.allaboutcookies.org. Please note that if You choose to block, remove or reject cookies, this could affect the availability and functionality of the IP Metro Services.
We take reasonable measures to help protect information about You from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, as referred to in our Terms & Conditions, You expressly acknowledge and accept that – in general – the transmission of information over the Internet is never completely secure, private or confidential. Therefore, any information that is sent or received from the Website or by using any of the IP Metro Services may be intercepted, decrypted, consulted and/or used by third parties, even if technology is being used whereby such information exchanges are encrypted.
If you have any further questions with respect to how we are using personal data, if you would like to access, correct, update or delete your personal data, or would like to file a complaint, please submit a request through our Contacts page.
You may obtain access to your personal data, or request any changes thereto or the deletion thereof by sending a written, dated and duly executed letter request, together with a copy of your identity card, to firstname.lastname@example.org.
11. Changes to this Policy